Refund policy
Effective Date: 09/02/2025
At CoreMemories™, we value your trust and want you to feel confident in your purchase. Please read our refund and return policy carefully before placing your order. By completing a purchase, you agree to the terms outlined below.
Refund Policy
-
24-Hour Refund Window: Refund requests must be submitted within 24 hours of purchase. After this period, orders are processed and cannot be refunded.
-
To request a refund, please email us at Greenville9503@protonmail.com with your order number and reason for the request.
Return Policy
-
30-Day Guarantee: We offer a 30-day guarantee on all eligible items. If your product arrives damaged, defective, or not as described, you may request a return within 30 days of delivery.
-
After 30 days from the date of delivery, no returns or exchanges will be accepted.
Conditions for Returns
To qualify for a return:
-
Items must be unused, in the same condition you received them, and in their original packaging.
-
Proof of purchase (order number, receipt, or confirmation email) is required.
-
Certain items may be non-returnable for hygiene or safety reasons (e.g., perishable goods, personal care items).
Non-Refundable/Non-Returnable Items
-
Gift cards
-
Digital products/downloads
-
Sale or clearance items (if marked “final sale”)
Return Shipping
-
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
-
We recommend using a trackable shipping service. CoreMemories™ is not responsible for lost or undelivered return packages.
Processing Time
-
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
-
Approved refunds will be issued to your original payment method within 5–10 business days, depending on your bank or payment provider.
Contact Us
If you have any questions about refunds or returns, please reach out to us at:
📧 Greenville9503@protonmail.com